Account Management

  • How do I cancel my subscription?

    You can cancel your membership at any time. However, we'll be sad to see you go! By canceling your membership, you are forgoing any “locked-in” discounted rate and if you choose to sign up again, your rate will be determined by the current membership prices. Once you cancel, you will not be bill...
  • How do I change my email address

    Login to your MVMNT account. IMPORTANT: Login to Mobility MVMNT through a web browser (Safari, Chrome, Firefox, etc. Not the MVMNT App) In the top navigation click on “DASHBOARD”  Use the provided boxes to enter your new email address and confirm it by clicking "Save Changes" 
  • How do I change my password?

    Login to your MVMNT account. IMPORTANT: Login to Mobility MVMNT through a web browser (Safari, Chrome, Firefox, etc. Not the MVMNT App) In the top navigation click on “DASHBOARD”  Select the “PASSWORD” tab  Use the provided boxes to enter your current password and then provide a new password and ...
  • How do I find my invoice/receipt?

    You can access this right from your MVMNT account Please follow the instructions below: Login to your MVMNT account. IMPORTANT: Login to Mobility MVMNT through a web browser (Safari, Chrome, Firefox, etc. Not the MVMNT App) In the top navigation click on “DASHBOARD”  Select the “BILLING” tab  S...
  • How do I update my credit card information?

    Login to your MVMNT account. IMPORTANT: Login to Mobility MVMNT through a web browser (Safari, Chrome, Firefox, etc. Not the MVMNT App) In the top navigation click on “DASHBOARD”  Select the “BILLING” tab  Under Payment Methods select “USE ANOTHER CARD”  Update your credit card info and click "SA...
  • How do I upgrade my subscription?

    Login to your MVMNT account. IMPORTANT: Login to Mobility MVMNT through a web browser (Safari, Chrome, Firefox, etc. Not the MVMNT App) In the top navigation click on “DASHBOARD”  Select the “BILLING” tab  Scroll to the bottom and select “CHANGE PLAN”  Select your new membership plan by clicking ...