Returns & Exchanges

RETURNS POLICY

THREE REASONS FOR RETURNS

  1. Defective Item.
  2. Wrong Item Shipped.
  3. Wrong Size.

All items must be returned in a new and unused condition. We will not accept items that have been washed or worn; that smell of detergent, cologne, smoke, etc.; have stains, holes or other blemishes, etc.

All returns must be authorized.

Return authorizations must be requested within 14 days of the original ship date.

If you receive a defective item, you must notify us within 5 business days of when you received the product to qualify for a return. If you fail to provide us with a prompt notification, we will not authorize your return or exchange.

Shipping costs are not refundable. You will be responsible for paying for your own shipping costs for returning your item(s).STEPS TO MAKE A RETURN:

  1. Request authorization for a return by contacting customer service at info@mobilitymvmnt.com
  2. Package your item(s) and insure your package for the full value of the merchandise. We are not responsible for lost or damaged return packages.
  3. Include the original invoice with the returned item(s) and please specify the reason for the return on the original invoice.
  4. Use the delivery service of your choice and return to:

Mobility MVMNT
Attention: RETURNS
2131 Clarence Ave S
Saskatoon, SK S7J 1L4

We will notify you via email once your return has been processed.

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